RETURNS

Extended Christmas Returns Policy 🎄

To make christmas shopping more convenient, we’re offering an extended returns policy for purchases made between 1st November and 7th January.

  • Items returned within our standard 14-day period are eligible for a full refund.
  • Items returned outside of the 14-day window (up to 7th January) qualify for a credit note or exchange only.

Please note, for purchases made on or after 25th December 2024, our normal refund policy will apply. All items must be returned in their original, unworn condition with tags and packaging intact. Enjoy your shopping with peace of mind this holiday season!

As per the UK consumer rights regulations If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. Ensure swing tags are attached, this should not be removed if you wish to the return the item. We will issue a full refund (excluding original delivery charge) 14 days after receipt, or exchange the item for a different size/colour or a gift voucher if preferred (same day). Due to hygiene reasons swimwear can not be returned. 

We are more than happy to provide measures on request to prevent the possibility of a return. If your item meets the guidelines set out previously & in the returns form below and you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition strictly within 14 days of receipt.

RETURN FORM BELOW:

CLICK HERE

(MUST BE COMPLETED & INCLUDED IN PARCEL

CANCEL AN ORDER BEFORE DISPATCH
PLEASE NOTE: in accordance with the cancelling goods act (here), we are entitled to claim back loss made as a direct cause of the cancellation, the fee will vary dependant on payment processor used:
  • - ClearPay 5%
  • - Klarna 5%
  • - PayPal 5%
  • - Credit/Debit 5%

FAULTY ITEMS

If the item you received is faulty, please contact us immediately quoting your name and address, details of the product and photos. If we can’t replace the product we will refund in full plus delivery. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us. If you have removed the swing tags and there is signs of wear we will not accept the return & will deem any faults down to wear. Items that have been damaged due to washing or ironing will not be accepted, if you are not happy with quality of the designer item after wear please contact the brand directly, we will not be held responsible for manufacturing faults after 14 days.

RECEIVED THE WRONG ITEM?

If the item you received is not what you originally ordered, please contact us quoting your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

INTERNATIONAL CUSTOMERS

International customers (non UK) are unable to return goods due to import duties, if you received the wrong item or the goods are faulty then returns from outside of the UK must be invoiced as "RETURNED GOODS - OF NO COMMERCIAL VALUE" to prevent them being held at Customs. Any customs charges incurred are payable by the customer and not by Chance Fashion. Please email us before sending any item back to us as the return address below is only for UK customers.

(E) info@chancefashion.co.uk

Returning Address

CHANCE FASHION & CO LTD

P.O. BOX 584

WELWYN

AL7 9PG

UNITED KINGDOM

ALL ORDERS MUST BE RETURNED VIA ROYAL MAIL RECORDED DELIVERY