Tracked 48 (3/5 working days) : £3.99

Tracked 24 (1/3 working days) : £5.99

Next Day (order before 2pm) : £8.99

Saturday Delivery (order before 2pm friday) : £11.99

Your order will be delivered by Royal Mail

Please note to guarantee next day delivery order must be placed before 2:00pm

Orders placed over the weekend will be processed but not collected until Monday, as we do not ship parcels on weekends.

International Tracked (7-14 working days) : £19.99

International Express (5- 7 working days) : £29.99

Your order will be delivered by UPS

Delivery outside the UK may be subject to local taxes which will be your responsibility.

Once your order has been placed, you will receive an order confirmation email. if you have not received this email, please contact us on:
customer@chancefashion.co.uk

We are not responsible for any delays caused by destination customs clearance processes. Any orders which are undeliverable will be returned to us by the courier.

Any costs involved in the return of any undeliverable orders may be charged to the customer and will be deducted from any refund due. All orders will require a signature upon delivery.

In the unfortunate event that a parcel is lost or stolen after delivery confirmation, our liability ends at the point of confirmed delivery. Customers are advised to report the incident to the police and obtain a crime reference number. Subsequently, the customer may initiate a claim with Royal Mail or the respective delivery service. While we empathize with customers who experience loss or theft of their delivered items, the ultimate responsibility lies with the customer, especially if the product was ordered to an address where they knew they would not be available to personally receive it.

We encourage our customers to take necessary precautions to ensure a secure delivery. For further assistance or inquiries regarding our delivery policies, please contact our customer service team.

We will happily investigate any delivery disputes with Royal Mail, we have access to the GPS co-ordinates which shows exactly where the parcel was signed for, so will know if it was signed for at the wrong address. If the GPS show the parcel was delivered to your address, we will require you to sign a legally binding declaration form and obtain a crime reference number from the police, we will open an investigation with Royal Mail too and forward over a reference number, both the police & Royal Mail will liaise with you and each other regarding the dispute.