As per the UK consumer rights regulations If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. Ensure swing tags are attached, this should not be removed if you wish to the return the item. We will issue a full refund (excluding original delivery charge) 14 days after receipt, or exchange the item for a different size/colour or a gift voucher if preferred (same day). Due to hygiene reasons swimwear can not be returned.
We are more than happy to provide measures on request to prevent the possibility of a return. If your item meets the guidelines set out previously & in the returns form below and you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition strictly within 14 days of receipt.
RETURN FORM BELOW:
CANCEL AN ORDER BEFORE DISPATCH
If you wish to cancel a Clearpay order before it has been sent then refunds will be processed minus 6% as that is the fee they charge us regardless of whether the order gets cancelled or not.
If you wish to cancel a Klarna order before it has been sent then refunds will be processed minus 4% as that is the fee they charge us regardless of whether the order gets cancelled or not.
If the item you received is faulty, please contact us immediately quoting your name and address, details of the product and photos. If we can’t replace the product we will refund in full plus delivery. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us. If you have removed the swing tags and there is signs of wear we will not accept the return & will deem any faults down to wear. Items that have been damaged due to washing or ironing will not be accepted, if you are not happy with quality of the designer item after wear please contact the brand directly, we will not be held responsible for manufacturing faults after 14 days.
RECEIVED THE WRONG ITEM?
If the item you received is not what you originally ordered, please contact us quoting your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
NON EU RETURNS
Non EU customers are unable to return goods due to import duties, if you received the wrong item or the goods are faulty then returns from outside of the EU must be invoiced as "RETURNED GOODS - OF NO COMMERCIAL VALUE" to prevent them being held at Customs. Any customs charges incurred are payable by the customer and not by Chance Fashion.
Must email email@example.com for an alternative shipping address, you are unable to use Royal Mail & cannot return to our PO BOX, we will not be held liable for a lost parcel if you have not read this instruction.
CHANCE FASHION & CO LTD
P.O. BOX 584