If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. We will issue a full refund (excluding original delivery charge & a 5% restocking fee) on receipt, or exchange the item for a different size/colour or a gift voucher if preferred. Some products are non-returnable (items at 50% or more off RRP, swimming shorts and underwear due to hygiene purposes)
- The cost of returning the item to us is your responsibility.
- If you would like to exchange your product a credit note will be issued to you once we have received the item back, you will need to check out with the code & pay for your chosen delivery method again.
- Items sent back to us smelling of smoke, body odour or aftershave will be sent back to the buyer and no credit note will be issued.
- Items must be sent back to us using a Royal Mail recorded service, we are not liable if the items you send back to us get lost in the post and consequently no credit note or exchange will be given.
We are happy to provide measures on request to prevent the possibility of a return.
Bare in mind when purchasing this is a small business which works off minimal profit margins, exchanges cost us a fortune in admin, post & packaging fees. Our refund policy is strict to protect the business. Our returns policy complies with the consumer right act.
If the item you received is faulty, please contact me immediately quoting your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to me.
If you received the wrong item
If the item you received is not what you originally ordered, please contact me quoting your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Non-EU customers are unable to return goods due to import duties, if you received the wrong item or the goods are faulty then returns from outside of the EU must be invoiced as "RETURNED GOODS - OF NO COMMERCIAL VALUE" to prevent them being held at Customs. Any customs charges incurred are payable by the customer and not by us.
Chance Fashion & Co Ltd
PO Box 584